Customer satisfaction = joy

This is a bit off the preservation topic, though it still involves my work.  I had a long and busy day surveying today, around Leeds mainly, looking at rising damp, wet rot and wall tie corrosion. The traffic was awful.

The following is copy of a letter that came in the post whilst I was out of the office; the girls put it on my PC keyboard so it was the first thing i picked up.

image

It really made my day and I’m so grateful that the client put pen to paper for me. It’s quite easy to become expert in damp and such, but motivating staff, training them, balancing the books, keeping customers and suppliers happy, finding new clients and paying the taxes on top can be a bit of a burden sometimes.

Knowing you are appreciated and that your team are just as enthusiastic as you makes everything worthwhile.

 

Dry Rot.

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Copyright © 2010 Preservation Expert. Legal Stuff: All the advice and information in the posts on my blog is made in good faith and is based on my experience and knowledge at the time of writing. However, nobody is infallible and whilst I’m confident that most of what I write about preservation issues is accurate, there’s a good chance there’ll be an error or two somewhere. I do change my mind about stuff, as I gain more experience. In view of this you must make your own decisions on whether to follow any advice I write and think about this; I could be wrong. No responsibility will be accepted by the author for any losses anyone may suffer as a result of any mistake or for the consequence of any action you take as a result of reading this blog. If you do suffer a loss, resulting from anything I’ve written, a verbal heartfelt apology will be your only compensation.